Management Company Responsibility
- Provide, recruit, hire, train, review and supervise on-site personnel in accordance with all federal and state employment laws;
- Perform all payroll services and invoice direct employee costs to the Facility;
- Conduct frequent random and scheduled audits of procedures, self-storage facility performance and truck rental operations;
- Establish acceptable procedures for renting self-storage spaces and trucks;
- Develop and implement an effective Sales, Marketing and Internet Marketing Program with an attitude of continual and never ending improvement;
- Continually evaluate the competition and make on-going adjustments to become the leader in the marketplace;
- Establish and review all collection of rent guidelines to ensure sale and disposal of delinquent units are processed according to State Law;
- Prepare annual budgeted expense and projected income reports and submit to owners for approval;
- Coordinate all operations to keep facility performance within accepted budget and income quotas;
- Perform all customer relation services such as rent raises & complaint resolution;
- Coordinate and submit all suggested repairs and capital improvements estimated at a cost to exceed $500.00 within a calendar month to the owners for approval;
- Oversee and complete any and all partition changes;
- Process and pay all operational expenses relating to the operations of the rental operations;
- Review real estate taxes and property insurance costs for errors or basis for contest;
- Maintain owner’s financial operating accounts, process and pay from account all debt service, real estate taxes, property insurance, owners’ distributions and all applicable taxes;
- Provide owners with monthly operating reports and financial statements; and
- Provide Owner’s CPA with complete, accurate, and timely information to perform tax preparation.